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Refund Policy

Effective date: April 2026

This Refund Policy applies to subscriptions purchased directly from POS System, a service of Ibn Zelt (SSM: 201403253913 / IP0418148-M) ("we", "us", or "our"). It does not govern refunds that merchants issue to their own end customers — those are handled separately (see Section 3 below).

1. Platform Subscription Refunds

14-Day Money-Back Guarantee

New subscribers who purchase a paid subscription for the first time are eligible for a full refund within 14 calendar days of the initial charge, provided that:

  • The request is submitted within 14 days of the charge date.
  • The account has not processed more than 50 transactions through the platform.
  • This is the first subscription on the account (does not apply to plan upgrades or renewals).

After the 14-Day Window

After the initial 14-day period, subscription fees are non-refundable. This includes situations where:

  • You cancel partway through a billing period — access continues until the period ends, but no partial refund is issued.
  • You upgrade or downgrade your plan — changes take effect at the next billing cycle.
  • You did not use the Service during the billing period.

Exceptional Circumstances

We may at our discretion issue credits or partial refunds in cases of extended platform outages (more than 24 cumulative hours in a billing period) or verified billing errors. Contact us at [email protected] with details.

2. How to Request a Platform Refund

To request a refund under the 14-day guarantee:

  1. Email [email protected] with the subject line: "Refund Request — [Your Order ID]".
  2. Include your registered email address, your order ID (found in the billing confirmation email), and a brief reason for the request.
  3. We will acknowledge your request within 2 business days.

Processing time: Approved refunds are processed within 5–10 business days. The refund will be returned to the original payment method. Processing times may vary depending on your card issuer or bank.

3. Merchant Transaction Refunds (Customer Refunds)

Refunds issued by a merchant to their end customers (shoppers) are entirely the merchant's responsibility and are governed by the merchant's own refund policy.

The POS System platform provides a built-in void and refund feature in the POS dashboard. Merchants can use this tool to process refunds against completed transactions. The platform will reverse inventory adjustments automatically where applicable.

Ibn Zelt is not a party to any transaction between a merchant and their customer.We have no liability for a merchant's refusal to issue a refund or any dispute between a merchant and their customer. Customers seeking refunds from a merchant should contact that merchant directly.

4. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of contacting us first, we reserve the right to suspend your account pending resolution of the dispute. We encourage you to reach out to us first — most billing issues can be resolved quickly without the need for a chargeback.

5. Contact

For all refund requests and billing enquiries:

Ibn Zelt (SSM: 201403253913 / IP0418148-M)
Email: [email protected]
Address: No. 8, Kampung Tengku Hussien Lama, 30020 Ipoh, Perak, Malaysia
Please include your order ID and registered email address for fastest service.